Talking on the phone, especially with people you don’t know, can be pretty intimidating.

I have the utmost respect for my friends in Sales, Support, and other departments who spend most of their days talking on the phone — usually with complete strangers. How do they set a positive tone and earn respect using only their voice? And how do they do it without being awkward or making the other party uncomfortable?

No matter your role, every professional can benefit from learning how to be good on the phone. That’s why the folks at Expert Market created the infographic below. Check it out to learn tips and tricks for how to not be awkward on the phone — and get what you were calling for in the first place.


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